Tuffbox FAQs

If you have a question regarding our range of toolboxes and bicycle storage units, then reading our FAQs is a great place to start.

General FAQs

Do you have fitting instructions?

You can download our PDF of our Tuffbox simple fitting instructions here.

Do I have to pay for delivery?

All our Tuffboxes are offered with free mainland UK delivery. Free Mainland UK does not include Isle of Man, Isle of Wight, Northern Ireland, Southern Ireland, Scottish Isles and following postcodes.

  • BT1-21,23,27-29,36-39
  • BT22,24-26,30-35,40+
  • FK 19-21
  • GY
  • IV4, 6-7, 11-40, 52-57, 57+
  • IV 41-51, 55-56
  • KA27-28
  • KW1-14
  • KW15-17
  • PA20+
  • PH8-13
  • PH15+
  • PO30-41
  • ZE

For a small supplmentary fee we can arrange delivery to these postcodes. Please 
contact us first before placing an order if you live in these areas.

Are Tuffboxes water proof?

Our Tuffboxes are finished with a tough powder coat finish which gives anti-corrosion protection for the boxes to be left in a garage or van, however they're not fully waterproof, and should not be left outside as water ingress may occur damaging the contents inside.

I’ve lost my key can you send me a replacement?

No. We do not offer a replacement key service, as the keys are unique and we can’t duplicate or replicate them. We advise you make sure your second/spare key for each lock is kept in a safe place, away from thieves.

Are the products made in the UK or is that just a sales line?

Tuffbox is part of asheet metal manufacturing company, established in 1970 in Oldham, Manchester. Every part is cut, folded, fabricated and painted in our factory. 100% Made in Britain, unlike many of the competition.

Why is it not next day delivery?

Some of our most common items are shipped next day, however, our larger items have a lead time for manufacture in our UK factory. At peak times this could involve up to a 7 day wait time on some orders.

What type of finish is the paint?

All our Tuffboxes are powder coated. The charity editions are gloss finish, while the standard Tuffbox range is blue textured powder coated. Our powder coated finishes give a superior product.

Tuffbox FAQs

What size Tuffbox do I need?

Our Tuffboxes come in four sizes, micro, original, mega and monster.

Depending on how many tools, and accesssories, you have will dictate the size of Tuffbox toolbox you require.

You may have a larger (mega or monster) in your storage unit, while have a micro or original in the van.

How many tools can the Tuffbox hold?

Depending on what size of Tuffbox you purchase and the type/brand of tools determines the answer to this question. An average power tool box, such as a cordless drill and charge plastic box is our ‘average’ tool we used in our comparison.

As stated, these numbers may differ depending on the size of your tools, boxes and accessories.

Can I add wheels?

Yes! You can purchase castors for our Tuffboxes tool box range which can be retro-fitted to the anchor points in the base of the box.

How many locks do the Tuffboxes have?

Micro and Original Tuffboxes come with one anti-drill lock (with a pair of keys (2 keys)).

The mega and monster editions come with two anti-drill locks (with a pair of keys per lock (4 keys)).

Clearpay FAQs

1. What is Clearpay?

Clearpay is a payment service that lends customers a fixed amount of credit to make purchases instantly and then pay for them in 4 automatic instalments, made every 2 weeks, without any interest (late fees apply).

The service is provided by Clearpay Finance Ltd.

2. How do I use Clearpay?

Just shop on Tuffboxes a​nd check out as normal. At checkout, choose the Clearpay payment method. You will be directed to the Clearpay website to register and provide payment details (Visa, Mastercard or Amex).

If you’ve used Clearpay before, just log in to your Clearpay account.

Then complete your order!

3. Where can I use Clearpay?

Take a look at the ​Clearpay Shop Directory​ to check out our amazing partners where you can use Clearpay.

4. Who can use Clearpay?

Clearpay is only available to permanent UK residents aged 18+ (excluding Channel Islands) with a UK billing address.

Customers with international billing addresses will not be able to use Clearpay or create a Clearpay account.

Other eligibility criteria apply. See Clearpay Terms of Service for further details.

5. How does the Clearpay payment schedule work?

Clearpay will split the total value of your order into 4 instalments payable every fortnight. The exact amounts and dates will be displayed for you to agree to before you confirm your purchase.

If you would like to make additional unscheduled payments before they are due, you may log into your Clearpay account to make your payments early. Clearpay will then adjust the amount owed accordingly.

You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.

6. What if I can’t pay a Clearpay instalment?

If you cannot make a payment, please contact Clearpay here.

As soon as you miss a payment, Clearpay will immediately stop you from making any further purchases with Clearpay.

Clearpay will give you until 11pm on the following day to make your repayment and then you will incur a late fee if you are still not able to make the payment by then. This will be an initial £6 and a further fee of £6 if the missed payment is not made within 7 days. If your order is less than £24, the total late fee will be £6. If your order is £24 or over, total late fees will not exceed 25% of the total order or £24, whichever is less.

Clearpay debt may be passed to a debt collection agency and this may affect your ability to use Clearpay in future. We encourage you to use Clearpay responsibly. Please see Clearpay Terms of Service for further details.

7. When will my items be delivered if I use Clearpay?

Clearpay orders are delivered within our standard delivery timeframes like any order from Tuffboxes.

8. Is there a limit to how much I can spend on a single Clearpay transaction?

Yes, your order value including shipping must be between £150 and £1000 to use Clearpay. Your maximum order value may be lower depending on factors such as being a new customer or your payment history.

9. Can I use another form of payment with Clearpay?

Yes, you may also use a gift card or promotional code with Clearpay to pay for your purchase.

10. How do I return or exchange an item purchased with Clearpay?

Items purchased with Clearpay follow our standard return process.

Please note, refunds for Clearpay purchases will be refunded from Tuffboxes ​to Clearpay. We cannot provide an exchange or cash refund.

When the refund is processed, any upcoming payments you have to Clearpay will be cancelled and any payments you have already made will be refunded back to the card you paid with. Please note that until the merchant has confirmed receipt of any return goods, you will be liable to continue to make your payments to Clearpay.

You can view the details by logging in to your Clearpay account.

11. Where can I find out more about Clearpay?

Visit the Clearpay websiteh​ere​for a comprehensive list of FAQs, Clearpay Terms of Service ​here, and Privacy Policyh​ere​.